Store credit and vouchers

Where to find your store credit

Once your store credit is approved, we'll send a confirmation to your email. The voucher itself is loaded straight to your YST account — you'll see it on the website or app, and it'll also show up automatically at checkout.

You do need to be logged in to your account at checkout for your store credit to appear and be applied — it won't show for guest checkouts.

How to use it

Log in to your account
Add the items you want to your cart
Go to checkout
Click Apply Store Credit

Your order total updates automatically before you complete payment. You can use your credit across multiple orders until the balance runs out.

When you'll receive it

Your credit is loaded to your account the same day it is approved, and you'll get an email confirming it. There is no waiting period and no code to enter — the value simply sits on your account and comes off automatically at checkout.

If you've had your confirmation email and the credit still isn't showing when you're logged into your profile, reply to that email and we'll chase it.

Store credit or a cash refund?

Both are available where your item qualifies:

Store credit is loaded straight to your account the same day it's approved — much the faster of the two
A cash refund takes 3 to 7 working days to process and then goes back to your original payment method, where your bank or payment provider adds its own settlement time

Sale items are the one exception — those are eligible for store credit or an exchange only, never a cash refund. See Sale items: what you can and can't return.