Where to find your store credit
Once your store credit is approved, we'll send a confirmation to your email. The voucher itself is loaded straight to your YST account — you'll see it on the website or app, and it'll also show up automatically at checkout.
You do need to be logged in to your account at checkout for your store credit to appear and be applied — it won't show for guest checkouts.
How to use it
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Log in to your account
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Add the items you want to your cart
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Go to checkout
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Click Apply Store Credit
Your order total updates automatically before you complete payment. You can use your credit across multiple orders until the balance runs out.
When you'll receive it
Once approved, your credit is loaded to your account within 2–3 working days. You'll get an email confirming it's been credited.
If it's been longer than that and it's still not showing when you're logged into your profile, reply to that email and we'll chase it.
Store credit or a cash refund?
Both are available where your item qualifies:
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Store credit is loaded straight to your account and is the faster of the two
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A cash refund goes back to your original payment method and takes longer to settle
Sale items are the one exception — those are eligible for store credit or an exchange only. See Sale items: what you can and can't return.
