The policy
Items bought on sale or at a discount are eligible for an exchange or a store credit voucher. They are not eligible for a cash refund.
Full-price items can be refunded to your original payment method as normal.
Orders with both sale and full-price items
These are handled separately:
- Full-price items — refunded to your original payment method
- Sale items — store credit voucher or exchange
If you're not sure which of your items were on sale, message us with your order number and we'll confirm before you do anything else.
The exception: faulty or incorrect items
This policy does not apply if your item:
- Arrived damaged or defective
- Is not the item you ordered
- Doesn't match how it was advertised
In these cases you're entitled to a full refund regardless of whether the item was on sale, and you won't pay return shipping. Send us clear photos of the item and we'll sort it out.
Please report damaged or incorrect items within 7 days of delivery for the fastest resolution.
Before you pay for a return
Return shipping is paid by you unless the return is our error. Check which of your items qualify for a refund before you pay for a return label — message us with your order number and we'll tell you exactly what you're entitled to on each item.
