The policy
Items bought on sale, on promotion, on clearance, or with a discount code applied are not eligible for a cash refund.
Approved returns on sale or discounted items can be taken as either:
- A Yellow Sub Trading store credit voucher, or
- An exchange for a different size, colour or item
Both are subject to our Returns, Exchanges & Refunds Policy and to stock availability.
Full-price items may qualify for a refund to the original payment method, provided they meet all return requirements.
Exchanging a sale item
Exchanges on sale items are available, but the replacement is not shipped free. You pay a shipping fee for the replacement item, which we send you as a payment link. Once that is paid we book a courier to collect the original item from you and email you a waybill to print. Your replacement is dispatched once we have received and inspected the return.
If the replacement item costs more than the original, you pay the difference. If it costs less, the remaining amount is issued as store credit.
Orders containing sale and full-price items
Each item is handled according to how it was bought:
- Full-price items: may qualify for a refund to the original payment method
- Sale or discounted items: store credit or exchange only — no cash refund
If you are unsure whether an item was bought on sale, please contact us with your order number before returning it.
Faulty, damaged or incorrect items
The sale-item restrictions do not apply when an item:
- Arrives damaged or defective
- Is different from the item you ordered
- Is missing from your parcel
In these cases you may qualify for a replacement, store credit or a full refund, regardless of whether the item was bought on sale, and Yellow Sub Trading covers the return cost.
Please report damaged, faulty, missing or incorrect items within 3 days of receiving your order, with clear photos of the item, the packaging and any tags. See Missing, wrong or damaged items for exactly what to send.
Return shipping costs
Customers are responsible for return shipping costs unless the item is damaged, faulty, incorrect, or the return is caused by an error on our side.
Before paying for a courier or a return label, please contact us with your order number so we can confirm which return option applies to each item.
