Where your refund goes
Refunds are returned to the original payment method used for the purchase.
Paid with PayJustNow, Payflex or MoreTyme?
If you paid using PayJustNow, Payflex, MoreTyme or another Buy Now, Pay Later provider, the refund is returned through the original provider rather than paid directly into a different bank account. See Buy Now, Pay Later refunds for further guidance.
EFT refunds
If a refund can't go back to your original payment method, we'll ask for your banking details and pass them to our Finance team.
Please send banking details only in reply to our email — never in a public comment or a social media DM.
How long it takes
Your refund is processed on our side once your returned parcel has been received and inspected. That takes 3 to 7 working days — your bank or BNPL provider then adds its own settlement time on top, which varies by payment method.
If you're past that window with no money received, reply to your existing email thread with your order number and we'll follow it up.
Return shipping costs
The return label fee isn't refunded — unless the return is our error. If we sent you a wrong, faulty, or misdescribed item, you don't pay to return it at all, and any return fee you've already paid is refunded to you.
What can't be refunded
Sale and discounted items are eligible for store credit or an exchange rather than a cash refund. See Sale items: what you can and can't return.
Contact us
- Phone and WhatsApp: +27 12 012 5955
- Email: support@yellowsubtrading.co.za
- Support hours: Monday to Friday 08:00–17:00, Saturday 08:00–13:00
