Returns, Exchanges & Refunds Policy

At Yellow Sub Trading, we want you to be happy with your purchase. Please check your items as soon as your order is delivered or collected.

If you receive an incorrect, damaged or faulty item, please contact our Customer Support team as soon as possible.

Return Period

You may request a return or exchange within 14 days from the date your order was delivered or collected.

Returns requested after the 14-day period may not be accepted.

Return Conditions

To qualify for a return or exchange, the item must:

Be unworn, unused and unwashed
Be in its original condition and packaging
Have all original tags and swing tickets attached
Be free from make-up, perfume, deodorant, stains or other marks
Include any promotional gift received with the item
Have the original hygiene strip attached if it is swimwear
Be returned with your invoice, order confirmation or proof of purchase

All returned items will be inspected before an exchange, store credit or refund is approved.

Yellow Sub Trading reserves the right to refuse any item that does not meet these conditions.

Items That Cannot Be Returned

For hygiene and policy reasons, we cannot accept returns or exchanges on:

Underwear, panties and boxers
Swimwear without the original hygiene strip
Earrings and other body-piercing jewellery
Items that have been worn, washed, altered or damaged after purchase
Items without their original tags
Sale or clearance items, unless the item is faulty or incorrect

Sale and clearance purchases are final and cannot be returned because of a change of mind, incorrect size or unwanted colour.

Exchanges

You may request an exchange for:

A different size
A different colour
A completely different item
A new item that was not included in your original order

Exchanges are subject to stock availability.

If the replacement item costs more than the original item, you will need to pay the difference.

If the replacement item costs less, the remaining amount may be issued as store credit.

The exchange itself is free, but courier collection or return delivery charges may apply.

How to Request an Online Return or Exchange

Submit your request through our online returns and exchanges portal.

You will be asked to:

Enter your order details.
Select the item you would like to return.
Choose the reason for the return.
Select whether you want an exchange, store credit or another available option.
Choose how you would like to send the item back.

Return Delivery Options

Courier Collection by Yellow Sub Trading

Yellow Sub Trading can arrange for a courier to collect the return parcel from your address.

A R99 collection fee will apply.

You will receive an invoice or payment request for the collection fee before the courier collection is arranged.

The exchange is free, subject to this Returns and Exchanges Policy.

Use Your Own Courier

You may send the return parcel using your preferred courier company at your own cost.

Please use a tracked courier service and keep your proof of postage and tracking information.

Yellow Sub Trading is not responsible for parcels that are lost, stolen or damaged while being returned using your own courier.

Do not send returns using ordinary or untracked post.

Courier Return Address

Returns sent using your own courier must be delivered to:

Yellow Sub Trading
206 Fountains Road
Silverton
Pretoria
0184
South Africa

This address only accepts return parcels delivered by a courier company.

Customers may not return items personally to this address. Customers who want to return or exchange an item in person must visit one of our physical stores.

Please include your order number and return information inside the parcel.

Do not send a parcel before submitting your return request, as unidentified parcels may delay the process.

Returning to a Physical Store

Eligible items may be returned or exchanged in person at either of our Yellow Sub Trading stores.

Pretoria Central Store

Yellow Sub Trading
224 Lilian Ngoyi Street
Pretoria Central
Pretoria
0002
South Africa

Marabastad Store

Yellow Sub Trading
24 Mogul Street
Marabastad
Pretoria
001
South Africa

When returning an item to a store, please bring:

The item being returned
Your original invoice or order confirmation Email
The original packaging
All original tags
The payment method used, where required

Our store team will inspect the item and advise you of the available exchange, store credit or refund options.

Original online delivery fees cannot be refunded in store.

Faulty or Damaged Items

Factory faults, manufacturing defects or damaged items must be reported within 3 days of receiving your order.

Please provide:

Your order number
A clear description of the problem
Clear photographs or a video showing the damage or fault
A photograph of the full item and its tags

Do not wear, wash or attempt to repair a faulty item before contacting us.

Where a factory fault is confirmed, Yellow Sub Trading may offer a replacement, exchange, store credit or refund, depending on the circumstances and stock availability.

Normal wear and tear, accidental damage, incorrect washing, misuse or damage caused by the customer will not be treated as a factory fault.

Incorrect Items or Wrong Parcels

If Yellow Sub Trading sends you the wrong item, size, colour or parcel, please contact us immediately.

Where the mistake was made by Yellow Sub Trading, we will arrange for the incorrect item to be collected at no cost to you.

Once the item has been returned and inspected, we will arrange the correct replacement, store credit or an approved refund.

Store Credit

Approved online returns may be refunded as store credit in the form of an electronic gift card.

The electronic gift card can be used towards a future purchase on the Yellow Sub Trading website or app, subject to the gift card terms.

Refunds

Where a refund is approved, it will normally be processed back to the original payment method.

Refund processing times may depend on your bank, card provider or payment provider.

Payments made through Payflex, PayJustNow, Happy Pay or another instalment payment provider will be refunded through the original provider. The provider will update your instalments or account according to its own processing timelines.

Original delivery fees, collection fees and other courier charges are non-refundable, unless the return is caused by an incorrect or faulty item supplied by Yellow Sub Trading.