Tracking your order

Where your tracking details come from

Tracking is handled by the courier, not by us.

Once your order has been packed and handed over to the courier, the courier sends you a tracking number and a tracking link directly. They also send you the updates as your parcel moves.

You will receive these:

By email, to the email address you entered at checkout.
By WhatsApp, on the number you provided — though not every courier sends WhatsApp updates, so email is the one to watch.

Because the tracking comes from the courier rather than from us, the message will not always look like our other emails. If you are waiting on tracking, check your spam or promotions folder as well as your inbox.

What "Pending" means

If your tracking shows Pending, it means your shipment has been booked with the courier and is waiting to be collected from us. Your parcel has not started moving yet.

This is a normal stage and it does clear on its own once the courier does their collection round.

Nothing has arrived at all

If you have no tracking number and no tracking email, please contact our customer support team. Before you do, it is worth checking two things:

Your spam and promotions folders — courier notifications often land there.
The email address on your order — if it was mistyped at checkout, the notifications are going somewhere else and we will need to correct it for you.

Have your order number ready (it looks like YST100234) so we can find your shipment quickly.

Delivery timeframes

Tracking tells you where your parcel is; it does not change how long delivery takes. For our standard and express delivery windows, cut-off times and processing times, see Delivery and processing times.