Choosing how your order reaches you
At checkout you choose how you would like your order delivered. Along with door-to-door delivery, you can select a Pargo pickup point — a partner store near you that holds your parcel until you come and fetch it.
Pargo is a choice you make yourself at checkout. If you would prefer your parcel brought to your door, select the door-to-door delivery option instead.
How Pargo collection works
- You select a Pargo pickup point when placing your order.
- We pick, pack and hand your parcel to the courier.
- The parcel travels to your chosen pickup point.
- Pargo sends you an SMS and email as soon as your parcel is ready to collect.
- You go to the pickup point and fetch your parcel.
Please wait for the notification from Pargo before travelling to the store. The store cannot release a parcel that has not yet arrived and been checked in on their system.
Your pickup point cannot be changed
Once your order has been placed, the Pargo pickup point on it cannot be changed. This applies even if the order has not been dispatched yet.
If you selected the wrong point, or the point is not somewhere you can get to, please contact us as soon as possible and we will look at what can be done with your order.
The same applies to click and collect orders placed for one of our stores: the collection branch cannot be changed after the order is placed.
"I expected delivery but my order is going to a pickup point"
This usually means a Pargo pickup point was selected at checkout rather than door-to-door delivery. It is an easy thing to miss, and you are not the first person to be caught by it.
Get in touch with us and we will help you sort it out. Please do contact us early rather than waiting, as fewer options are available once the parcel is with the courier.
Our other couriers
You may also see tracking notifications from The Courier Guy, or shipping emails sent through Bob Go, which is the system we use to book and track shipments. These are our delivery partners — if the order number in the message matches your YST order, the notification is genuine.
Still need help?
If you are unsure where your parcel is, what was selected on your order, or how to collect it, contact us with your order number and we will check it for you.
