Customer Protection Act compliant
ORDER ON DELIVERY
The customer is allowed to inspect the goods on delivery and if the parcel is incorrect, can liaise with the YELLOW SUB TRADING online customer services department to have it returned and your payment reimbursed.
COOLING OFF PERIOD, GOODS NOT FIT FOR PURPOSE
Below is the YELLOW SUB TRADING returns policy.
We will allow a return on an item of merchandise returned within 14 days of the date of delivery /receipt provided that:
- The original invoice is presented on the return as proof of purchase.
- The price (swing) ticket is attached.
- The item has not been worn or used.
- Swimwear has the protective strip attached.
- The item is in its original condition and packaging.
- Items sold with promotional gifts are returned together with the gift.
- No returns of underwear or boxers or panties will be permitted
- No returns of swimwear without the protective strip will be permitted.
- No returns of any body-piercing jewelry (including earrings) will be permitted.
- No returns of Final End of Season Sale items will be permitted
- Any factory fault must be reported in 3 days on the received parcel thru our support email address
- To request a refund the parcel must be returned back within 4 working days after received.
If you are not happy with your purchase and wish to return it, and all the criteria you need to follow the process below:
Please note the following when returning:
Yellow Sub Trading online returns portal can only be used to return items purchased online at www.yellowsubtrading.co.za
- All returns will be exchanged to different items or refunded via store credit in the form of an E-Gift Card code.
You will be responsible for covering the shipping costs to return your item(s).
- please send back to the address below and will exchange and send back please write a clear not on the item you want to exchange saying which size, color or item you want to exchange with.
- you can return the parcel using any courier company that will deliver to the address below
Items must be sent back within 14 days of the delivery date.
- we don't accept a return after 14 working days.
Items must be unworn, unwashed, and have original tags attached.
- Yellow Sub Trading is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- If You Receive Wrong Parcel Phone our customer services call center on 066 265 9547 and log the return with them. They will organize a courier company to collect the parcel.
- Returns are free of charge On The Incorrect Delivery but the original courier fee will not be refunded.
Returning in the store
- Visit any of our stores and our staff will assist you with your return. Please note the original courier fee will not be refunded.
- You will need to bring in an invoice for your Order that you receive with your package as proof of purchase in order for our staff to assist you with your return.
If you'd like a different color or size, you can exchange the item at any YELLOW SUB TRADING store.
Send back the parcel to the following address for exchange
YELLOW SUB TRADING
24 MOGUL STREET
ASIATIC BAZAR SHOP C3-UPSTAIRS
061 700 7216 / 066 265 9547
- For in-store exchanges, you will need to bring in a printed copy of your Order Confirmation email with you as proof of purchase in order for our staff to assist you with your exchange.