Collecting your click and collect order

Chose click and collect at checkout? Here is everything you need to know about picking your order up.

Where to collect

Orders are collected from the store you selected at checkout:

Marabastad Store — 24 Mogul Street, Asiatic Bazaar, Pretoria
Pretoria Central Store — 224 Lilian Ngoyi Street, Pretoria Central

We will let you know when your order is ready. Please wait for that notification before travelling to the store. Trading hours for both stores are listed in Store Locations, Trading Hours and Payment Methods.

What to bring

Your order confirmation email — on your phone is fine
Your ID

How long we hold your order

We hold collection orders at the store for 30 days from the day your order is ready.

That is a generous window, but it is not open-ended — after 30 days an uncollected order may be cancelled. If you know you cannot make it within the month, contact us before the 30 days are up and we will work something out, including switching the order to delivery.

Someone else can collect on your behalf

If you cannot get to the store yourself, a friend or family member is welcome to collect for you. They must bring:

Your order confirmation email
Their ID

We attach a copy of the collector's ID to the order as proof of collection. This protects you — it means nobody can walk away with your order without a record of who took it.

Please let the person collecting know this in advance so they arrive with their ID on them.

Private couriers cannot collect

We do not release click and collect orders to private couriers, delivery apps or third-party drivers. That includes services like Uber Connect, Bolt drivers and independent couriers.

Collection is for you or someone you know personally, with the order confirmation and their ID.

If you cannot get to the store, you do not need to arrange your own courier. Contact us and we can switch your order from collection to delivery instead — see below.

Changing from collection to delivery

If your plans change and you would rather have your order delivered, contact our support team and we will arrange that for you. A delivery charge applies, calculated on your delivery address, and we will confirm the amount with you before we make the change.

Changing the collection store

The collection branch cannot be changed once the order has been placed. Your order is prepared at the store you selected at checkout.

If you selected the wrong store, contact us as soon as possible. We may be able to switch the order to delivery instead, but we cannot move it between branches.